Effective 9 October 2026.
Before dispatch
Cancel any order for a full refund by writing to contact@bbsoap.net with your order number before it has been dispatched.
After dispatch
Orders cannot be cancelled once dispatched.
Returns
Because soap is a consumable, we do not accept returns of opened cartons. Unopened cartons may be returned only where we made an error.
Damaged or wrong goods
Report within 7 days of delivery with photographs of the carton, the wrappers and the courier label. We will send a replacement carton or refund the carton’s price, at your choice.
Refunds
Approved refunds go to the original payment method through Razorpay within 7 to 10 working days of approval. Banks may take a few more days to show the credit.
Exports
Cancellation and refund for export orders follow the pro forma invoice for that order.
Complaints
If we have not resolved a problem to your satisfaction, write to the grievance officer named on our Contact page.